Refund policy

Return, Replace and Cancellation Policy


At KRUSH, we hope that you will complete your order and receive your item and find it’s a perfect match!

If, however, you purchased an item and wish to replace or return it, please read these instructions carefully, as they shall apply on any such replacement or return order.

Any costumer who purchased an item they would like to return, may choose to get a refund or credit, subject to the terms herein:


Cancellations and Returns

  1. You can cancel a transaction that was approved on the Website within 14 days as of receipt of the items, in accordance with the applicable Israeli Consumer Protections Laws. Please note that this shall not apply to custom-made purchases, if available (such items will be non-refundable).
  2. If the transaction was cancelled while the item is still in our possession, you will get refund for the transaction, according to applicable laws and regulations.
  3. If the transaction was cancelled following receipt of the item, you are required to return the item to us on your expense through our delivery company only or if you wish to physically return the item in-person, to Krush Studio (information will be available upon request).
  4. in the event of a refund, if the item is no longer in our possession, you are required to return the item to us on your expense through our delivery company only or if you wish to physically return the item in-person, to the following address: Hazeitim 96, Givaat Shmuel, IL
  5. Please note that in the event that the items have already passed to the delivery company, the shipping cost will not be refunded.
  6. If a purchase was made via a voucher, you can only get store credit, and not a refund.
  7. If an item was purchased as part of a promotion that included other items to receive such benefit, you can return the item and receive the item’s worth value as part of such promotion (for example, if you purchased an item as part of a promotion of 30% off the second item, and you wish to return the item that was 30% off, you will receive store credit for the amount of the item after the promotion applied to it). This will be only applicable to items that are returnable subject to this policy.
  8. The refund will be provided to the credit card / other payment method you purchased with that the transaction was made through, within 30 business days as of the day when the items were received at our facilities, and subject to the credit card company’s policy.
  9. You can only return undamaged items in their original box with the tag attached to the item (if the item included a tag).
  10. If the cancellation is due to: (a) a defect in the item (not caused by you or by natural wear and tear); or (b) a mistake in the model, size or color that was presented on the Website at the time of purchase and the item received.
  11. Notice of cancellation request of a transaction is possible via email: studio@krush.co.il.
  12. A cancellation or return notice must include all details of the transaction, including order number; description of the returned item; ID; payment method; and if such cancellation request was provided by phone – an additional identifiable information.
  13. In any event, and notwithstanding the above, any item that was specially and custom made for you (including modifications to a specific model available), are not returnable, refundable, or exchangeable.
  14. Refund for taxes paid, shall be at your sole responsibility.
  15. Please note that some cancellation fees may apply, as applicable under the Israeli Consumer Protection laws.


Exchange and Refund:


In addition to the above policies, any customer who wishes to exchange a purchased item with another, can do so, subject to the following:

  1. Exchanges are possible until 30 days as of receipt of the item, only for items that have not been used and are undamaged at their original box (and tag attached, if available).
  2. You must submit an exchange request by using this mail: studio@krush.co.il and include the item you wish to exchange to. If the new item requires additional payment, you will be required to pay so. All exchanges are made through our delivery company, and are subject to the applicable fees to be paid by you.
  3. Any and all vouchers shall be valid for 24 months after it was issued to you.
  4. No exchange possible against vouchers.

This shipping and return policy is subject to our general T&C’s and is governed by the laws of Israel.